How to Submit a Complaint

Last updated: October 2026

Fair and honest treatment matters when you contact Thatinspired Walk-In Tubs. Please tell us if something went wrong. This page sets out how to raise a concern and how we respond. It is a general template, not legal advice.

Issues You Can Report

You may raise concerns about:

• Your phone or message experience with Thatinspired Walk-In Tubs
• Our handling of personal information
• Website content that seems incorrect or unclear
• The conduct of a provider you reached through us

Problems With a Provider

Providers in our network run independent businesses. Their estimates, prices, products, warranties and customer service are their responsibility. For problems with work in your home, start with the provider where possible. Keep a written record of the issue and your discussions.

Please also tell us what happened. Feedback supports honesty within the network. Providers with repeated shortcomings may be removed. Thatinspired Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or represent a provider.

Details to Send

Email your complaint to contact@thatinspired.skin. Include:

• Your name and contact details
• The date you contacted us or the provider
• The phone number or website form you used, if remembered
• The provider's name, if known
• A description of the problem and the action you want us to take

Reviewing Your Concern

We will acknowledge your complaint by email, generally within a few business days. Our review may involve contacting the provider. After looking into the matter, we will explain our findings and any action we are taking.

Requesting Another Review

If our response leaves the issue unresolved, reply and request another review. You may also seek help from your state attorney general, a state consumer protection office or the local Better Business Bureau. If the concern involves a licensed contractor, your state's contractor licensing board may be another source of help.

Complaint Contact

Send complaints and related correspondence to contact@thatinspired.skin.